Shop FAQ

WHAT IS A DIGITAL MARKETPLACE?

Our digital marketplace allows our vendors to host their own "store" within our website. Just like a regular storefront, they are responsible for their own listings, policies, and fulfilling your orders. We handle all of the payment processing, marketing, and infrastructure that can be a burden for small businesses to manage by themselves. By hosting a digital marketplace, we can bring together dozens of our makers, a wide variety of products for you to choose from, and a simple checkout process where you can order from multiple vendors in one easy transaction.

SHIPPING

Each vendor you purchase from will fulfill their own products. Shipping policies and timelines vary for each vendor. You can view their shipping policies on the product listing and in their shop policies page. If you have any questions or require expedited shipping, please contact the vendor using the contact button on their shop page.

Customers with orders shipped internationally are responsible for all duties and taxes.

PAYMENT

We accept all major credit cards (Visa, Mastercard, Discover, and American Express). We also accept Paypal, Shop Pay and GPay.

RETURNS

Each vendor in our marketplace has their own return policy. You can view their return policies on the product listing and in their shop policies page. If you have any questions or are not happy with your purchase, please contact the vendor directly using the contact button on their shop page.

EXCHANGES

Each vendor in our marketplace has their own exchange policy. You can view their exchange policies on the product listing and in their shop policies page. If you have any questions or are not happy with your purchase, please contact the vendor directly using the contact button on their shop page.

WHICH VENDORS CAN I SHOP FROM?

Our digital marketplace is open to all of our Approved Traders from our live markets. That means you can find beautiful work by artists and makers primarily in Minnesota (with a few from nearby places, too!). New vendors are being added daily. Shopping online is a great way to support their small businesses when you can't shop from them in person. You can find our current marketplace maker list here.

HOW CAN I BECOME A DIGITAL MARKETPLACE VENDOR?

If you're already an Approved Trader for our live markets, you can go straight to the vendor login page here. If you're not yet approved to sell with us, please submit your application here. Once approved you'll be eligible to sell at our live markets and on our digital marketplace. Please note that our markets (both live and digital) are intended for makers based in Minnesota or with ability to be physically present here for our markets. We love local, and our shoppers do, too! 

CAN I BUY A GIFT CARD?

Yes! Digital gift cards are available for purchase here. You will receive a digital copy of your gift card upon receipt of your order and instructions to redeem it online. 

HOW DO I REDEEM A GIFT CARD?

Each Gift Card contains a unique code that you will enter at checkout.

QUESTIONS?

Each vendor manages their own shipping, returns, and fulfillment. We recommend you first contact the vendor directly if you have a product or shipping question. For all other inquiries, please contact shop@mplscraftmarket.com